Patient-centered healthcare for individuals and families of all ages.
Proudly serving Lincoln and Otero Counties, New Mexico with accessible, high-quality primary care.
Call: (575) 554-5700 | Fax: (866) 611-2267
Book NowPatient Portal Login
Pinnacle Primary Care
Patient-centered healthcare for individuals and families of all ages.
Proudly serving Lincoln and Otero Counties, New Mexico with accessible, high-quality primary care.
Call: (575) 554-5700
Fax: (866) 611-2267
Book NowPatient Portal Login
Use messages for non-urgent communications only. If this is an emergency, call 911.
About Our Practice
Pinnacle Primary Care is a patient-centered medical practice dedicated to providing comprehensive, accessible, and high-quality healthcare for individuals and families.
Location
Primary Care in Lincoln and Otero Counties, NM.
Address: 700 Cuba Avenue, Alamogordo, NM 88310
Phone: (575) 554-5700
Fax: (866) 611-2267
Map
Office Hours*
Monday
8:00 AM - 4:00 PM
Tuesday
8:00 AM - 4:00 PM
Wednesday
8:00 AM - 4:00 PM
Thursday
8:00 AM - 4:00 PM
Friday
8:00 AM - 4:00 PM
Saturday
Closed
Sunday
Closed
* Lunch is from 12 PM to 1 PM Daily
About Roberto Pardo, FNP-C
Roberto Pardo, FNP-C, is a nurse practitioner with extensive experience serving rural and underserved communities, with a clinical background spanning internal medicine, urology, nephrology, and geriatric care.
Mr. Pardo provides comprehensive primary care for adults 18 and older, with an emphasis on prevention, early detection, and the long-term management of chronic conditions. His approach balances accessibility with clinical rigor, addressing urgent care needs when they arise while maintaining continuity of care over time. He takes a deliberate, individualized approach to medication management, ensuring treatments are both effective and aligned with each patient’s broader health goals.
He has completed post-graduate training in internal medicine and holds a highest-level CEME certification, complemented by continuing medical education through Harvard Medical School. Licensed in multiple states and fluent in Spanish, Mr. Pardo is well positioned to serve diverse patient populations with clear communication, cultural awareness, and a consistent focus on delivering practical, patient-centered care.
Accreditations
Post-graduate training at IM
Highest CEME certificate
Experienced in primary care for adults 18+
Harvard Medical School CME Training
Licensed in multiple states
Fluent in Spanish
Highest CEME certificate
Experienced in primary care for adults 18+
Harvard Medical School CME Training
Licensed in multiple states
Fluent in Spanish
Services
Our team delivers integrated primary care services, including adult medicine, family medicine, pediatrics, and nutrition support, ensuring coordinated and continuous care for every patient.
We focus on preventive care, chronic disease management, wellness visits, and same-day access for acute needs. By combining compassionate, personalized care with advanced technology and efficient care models, we improve patient outcomes while reducing barriers to access—especially for rural and underserved communities. At Pinnacle, we believe healthcare is a partnership. Our goal is to support each patient’s long-term health through education, early intervention, and coordinated care that addresses the whole person.
Summary of Services
Primary Care (Adults 18+)
Routine check-ups, chronic disease management, preventive screenings, and acute care.
Nutrition Services
Personalized nutrition counseling to support chronic disease management, weight management, and overall health.
Preventive Care & Wellness
Annual exams, screenings, vaccinations, and health education to promote early detection and long-term health.
Chronic Disease Management
Ongoing care for conditions such as diabetes, hypertension, and other long-term illnesses.
Same-Day & Acute Care
Convenient access for urgent health needs, helping reduce unnecessary emergency room visits.
Telehealth Services
Virtual visits to improve access and continuity of care for patients with transportation or scheduling challenges.
Patient Portal
Our Patient Portal gives you secure online access to your health information.
Patient Portal is a secure, convenient, and easy-to-use website that gives you round-the-clock access to your health information. View labs, medications, and immunization records. Get reminders. Exchange messages with your doctor. Stay informed and take charge of your health!
Here’s what you can do with our portal
- View lab results
- Send & receive messages securely
- Access health records
- Book appointments online
- Get statements and receipts online
- View doctors’ notes
Need help logging in? Call us at (575) 554-5700
Smartphone App
Online health access on your smartphone.
Unique Practice Code
GFGADD
Access your health record with the healow™ smartphone app. Along with the features you get with our Patient Portal, the healow app can manage multiple accounts (all family members), set medication and appointment reminders, and use trackers to help manage health. The healow app is a secure and convenient way to manage what’s important and puts YOU in control of your health.
healow is available free on the Apple App Store and the Google Play Store.
Set up the healow smartphone app in four easy steps!
Step 1: Download the healow app from the Apple App Store (iPhone) or the Google Play Store (Android Phone).
Step 2: Search for our practice by entering this unique code on the healow app: GFGADD
Step 3: Enter your portal username and password
Step 4: Set up your PIN to securely access your health record
FAQs
Frequently asked questions about the Patient Portal and Smartphone Apps.
Do I have to pay to get access to the Patient Portal and healow app?
Access to our Portal and the healow app are completely free. We share this information with our patients to give them access to their health records and help them make better healthcare decisions.
Is having online access secure?
Yes, the information is completely secure. It is protected with a username and password / PIN number of your choice and through SSL encryption.
What can I access through the healow mobile app and Patient Portal?
We share information with our patients that we feel can help them and keep them informed. Every practice is different, and we try to provide patients with key information regarding their health. For a complete list of features, ask our friendly staff.
How do I sign up?
Sign-up is simple and outlined in the steps above. You should receive a username and password from our practice via email that you can print out and customize after your initial login. Access can be made via any web browser, or through the smartphone app.
What if I forget my username and/or password?
The app and our Portal allow you to reset your username and/or password. You can also call the front desk and we can reset the username and/or password for you.
What if I need technical assistance?
User support is built into the web portal and the app, or you can ask a member of our staff.